How do I handle a fault?

Why it matters

The status of a fault decides who gets notified and which SLA clock runs. A fault left lying costs yield. A fault closed too early comes back as "Fix ineffective".

How to do it

1. Open Alarms and choose the Faults tab. Open in Alpha
2. Open the fault. Choose Acknowledge: you have seen it, and you own it if nobody did.
3. If needed, assign it with Assign, or choose Start investigation.
4. Does someone need to go to the site? Choose Create work order or Create service request.
5. Is the cause fixed? Choose Resolve and fill in Root cause, Resolution, Failure mechanism and Cause class.
6. Was it not a real fault? Choose Close with the Verdict False or External.
7. No notifications for a while? Choose Shelve, with an end time and a reason.

The Board view of Faults shows the same faults in columns. Open in Alpha